How It Works

We Make It Easy.

Your personal Account Coordinator will meet with you and your team to learn about your specific needs. Our engineers build a custom interface based on your current set-up and work with you as your business grows. We provide extensive training and 24/7 customer support to ensure your satisfaction.

We have a custom transcription solution that’s priced right for you. Contact us today!

 

Step 1: Dictation

We offer multiple ways to handle your dictation. In addition to the standard toll-free telephone number and widely available dictaphones that connect to a computer, we have a smart-phone app and an interface that will work with your internal hospital system.

The dictation files submitted through our toll-free lines or through a computer are recorded/uploaded and brought into our servers, then subsequently uploaded to our own secure FTP site for transcription.

 

Step 2: Transcription

Our proprietary workflow system distributes the voice files to the first available transcriptionist assigned to that medical provider’s team. We customize a transcription template to meet your needs, into which your medical record notes are transcribed.

Every transcribed document goes through at least one level of review with our Quality Assurance team, and also go through a proofing/editing process before being ready for delivery.

 

Step 3: Delivery

We offer multiple, flexible options of delivery, including encrypted e-mail, hyperlinks to the MEDantex website, and direct delivery to your Electronic Medical Record (EMR) systems through a custom-built interface. We also provide a proprietary software application that allows you to you to e-sign, edit, print, fax, listen to dictation, and more.

We also offer multiple options for turn-around time, including 2-hour and 4-hour STAT delivery. Learn more about our exceptional speed and availability »

 

Easy-to-Use Account Tools

Our workflow software tracks voice files, tracks transcription, generates various reports and integrates with various platforms including VPNs, Dictaphone, DVI, Lanier, PatientNow, Softmed, AllScripts, NexGen, Voice Products, Cerner, Siemens, and other HL7-compliant systems.

You can log into our online account tools to retrieve documents, monitor status, generate reports of various kinds, including volume and billing info.

 

Security

Your data is kept on secure servers with 128-bit encryption, and we enforce strict protocols for safe and confidential handling of data. Your information is never at risk.

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